Terms and Conditions
Welcome to The Royal British Legion’s online shop – the Poppy Shop at www.poppyshop.org.uk (the 'Site'). This Site and its supporting operation is owned by The Royal British Legion Trading Ltd (registered company number 4783730) which gives 100% of its profits to The Royal British Legion, a registered charity number 219279. Your personal details will be held by The Royal British Legion Trading Ltd – The Poppy Shop for the purposes of the fulfilment of your order. Please read the following policies carefully before using the Site. By using the Site, you signify your agreement to be bound by these conditions.
Orders are fulfilled by the Linney Group (The Poppy Shop C/O Linney Group, Adamsway, Mansfield, Nottinghamshire NG18 4FL, UK) on behalf of The Royal British Legion Trading Limited. Your personal details will be held by the Linney Group for the purposes of the fulfilment of your order.
These are the general terms and conditions of the Poppy Shop governing your use of the Site.
What you are allowed to do
Purchase goods from the Poppy Shop, provided you accept the Terms of Sale, which will apply to any contract made between you and The Royal British Legion Trading Limited’s online Poppy Shop for the purchase and sale of goods from the Poppy Shop. These terms are outlined in Section 2 below;
Browse the Poppy Shop using a compatible web browser. Permission to browse the Poppy Shop includes permission to make temporary or cached copies of parts of the Shop to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Shop by you;
Print a copy of any page of the Shop for your own personal purposes, provided you do not do any of the things set out under "What you are not allowed to do".
What you are not allowed to do
You may not remove or change anything on the Shop;
You are not allowed to copy or use any material from the Shop for any commercial purpose.
You are not allowed to remove or change any copyright, trade mark or other intellectual property rights notices contained in the original material or from any material copied or printed off from the Shop.
Your personal information
Usernames and Passwords
If you want to purchase something from the Shop, we will ask you to register an account with us. During registration, you will be asked to provide your email address and password, which you can use to make a purchase;
You must keep your password(s) confidential at all times, and must not disclose the password(s) or permit anyone else to use your password(s). Any breach of any of these terms by anyone to whom you disclose the password(s) will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms;
In the event of any failure or error in the operation of a password(s), you shall cease using the password(s) and exit the Shop immediately, and notify The Royal British Legion Trading Limited of such failure or error.
All intellectual property rights in any material (including text, photographs and other images and sound, downloads, software, trademarks and logos) contained in this Site is either owned by The Royal British Legion Trading Limited or has been licensed to The Royal British Legion Trading Limited by the rights owner(s) so that The Royal British Legion Trading Limited can use this material as part of the Shop. These rights are protected by United Kingdom and international copyright and database right laws. You are only allowed to use this Shop and the material they contain as set out in these terms.
Third party websites
This Shop may also contain links to other third party websites, which are not under the control of and are not maintained by The Royal British Legion Trading Limited. Any such links are not an endorsement by The Royal British Legion Trading Limited of any products or services available on such sites. The Royal British Legion Trading Limited provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such sites or information contained in them.
Suspension and termination of accounts
The Royal British Legion Trading Limited may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Shop from time to time. Access to or use of the Shop or pages linked to it may be interrupted or contain errors;
If you make a purchase online from The Royal British Legion’s Poppy Shop, we will send you an e-mail confirming receipt of your order, containing the details of your order. By placing an order you are offering to make a purchase and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Your order represents an offer to us to purchase a product which is accepted when we deliver the product(s) to you. The use of discount codes provided by The Royal British Legion’s Poppy Shop are to be used under our discretion and are for personal use only, any items purchased are not to be sold for profit. The Royal British Legion Trading Limited reserve the right to prevent any customer (s) suspected of using voucher codes and/or products to their own monetary benefit from making purchases.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a carefully selected alternative may be sent, or a refund may be given.
All orders are dispatched within ten working days of receipt of the order, provided item(s) is in stock. All items not in stock will be delivered within 28 days. Where this is not possible, we will refund your account using the same payment method as original order.
All items delivered to a UK address over the value of £50 shipping is free and anything up to the value of £50 carry a £4.95 delivery charge. Express shipping is also available to UK destinations at a cost of £7.99, express orders placed on a Friday before 12 noon will be delivered Monday and not Saturday. Within the EU £14.00 is charged - Outside of the EU £28.00 is charged. When you have added items to your shopping basket, the standard delivery charge will be automatically applied to your order.
General Shipping Conditions:
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Delivery is Worldwide (the Channel Islands, the Isle of Man and the Scottish islands may incur additional charges). All deliveries must be signed for (except items sent by post or which are small enough to be put through letterboxes). Please make sure you keep the receipt enclosed with your goods, in case you need to return any items. All delivery will be via First Class Royal Mail, Parcel Post Royal Mail or Parcel Force depending on size and/or weight of the purchase. The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Cancellation and Returns
A 14-day no quibble return policy is available beginning from the date you received your ordered goods, however please note due to hygiene reasons some items cannot be refunded unless faulty. If you contact the Poppy Shop outside of the 14-day period we are not obliged to refund the order (unless defective/damaged). All unwanted goods should be returned in a re-saleable condition. For defective/damaged items, you will have 28 days to return these items to us. This does not affect your statutory rights. For more information on your statutory rights please visit https://www.gov.uk/consumer-protection-rights
Send your item(s) back obtaining evidence of postage, we will process the returned item(s) and offer you the choice of a replacement or a refund. We will only refund the cost of postage if the product is deemed to be faulty or damaged.
You will be notified via e-mail or mail that your refund has taken place. You can expect a refund in the same form of payment originally used for purchase.
If you wish to contact the Poppy Shop for any reason including concerns about returning items, contact: [email protected] +44 (0)300 1239 110.
If you make a purchase online from The Royal British Legion’s Poppy Shop, we will send you an e-mail confirming receipt of your order, containing the details of your order. By placing an order you are offering to make a purchase and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Your order represents an offer to us to purchase a product which is accepted when we deliver the product(s) to you.
Changes to the Conditions
We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Beyond reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Governing law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.